N.O.C. Helpdesk

NetOps' Helpdesk offers numerous benefits to you and your organization.

Rapid response, predictable fees, and highly trained personnel with intimate knowledge of the system you use make N.O.C. Helpdesk an invaluable addition to your IT department.

24/7 comprehensive IT support

The N.O.C. HelpDesk is equipped with state-of-the-art technology and fully staffed with handpicked, IT college-trained, call center staff. Only the best, qualified support technicians and engineers - trained and tested in Microsoft, IBM, CISCO and other popular technology products - can meet our standards. And because our call center staff works on multiple client systems, networks and applications, their knowledge and skill-base is always current and adaptable to all your needs. They understand the importance of resolving your issues quickly and completely, providing you with the right answers, when you need them.

Rapid Response

Our goal is to have individual client calls completed to your satisfaction within an average of 60 minutes, or less. This enables your company to experience the best up-time and productivity, potentially creating significant savings when compared to those who hire the traditional ‘consultant-generalist,’ who will try to trouble-shoot your problem, charging you by the hour while they learn your system.

Personalized, clear advice

NetOps’ call center staff pride themselves on providing a service that is not only qualified and efficient, but also a pleasurable experience. NetOps’ strives to answer all in-bound calls with a ‘real person’ at least 95% of the time so callers won't have to suffer unfriendly voice-messaging systems, or have to wait while untrained support personnel transfer them to different call-center staff till they get answers. On top of this, our helpdesk staff are English speaking professionals with excellent communications skills, enabling them to guide your staff through technical issues in a clear and understandable fashion. So, your people will get straight, clear responses to their issues and challenges, first time, every time.

Cost effective, predictable fees

Once we've determined your service requirements, we'll create a customized Service Level Agreement (SLA), featuring an established or fixed-price fee structure and our industry-leading service level guarantee. With fixed-price fees, you'll know exactly what it will cost each month to support your various workstation environments, making budgeting for your IT support infinitely easier and more accurate - in other words, no unpleasant surprises.

Proactive and secure remote management of your network

With NetOps’ remote support tools we can access any individual PC and fix problems fast, right from our center, meaning a lot less stress and frustration for you and your end users. We will also ensure all computers included in your SLA have the most current, vendor-provided updates and patches so your systems will continually be as bulletproof from malicious activities as possible.

Onsite help

Should actual, on-site technical support be required, one call is all it takes and NetOps will automatically upgrade your call to ensure a technician is quickly dispatched to your user site, fast.